To ensure you secure your desired date and time, I recommend booking appointments a few weeks in advance. The website displays real-time availability. A valid credit card is required to reserve your appointment.

I, Victoria Lugo, PA-C, provide facial assessment consultations for a fee. During your consultation, I will conduct a comprehensive analysis of your facial anatomy, skin condition, and aesthetic goals. This includes a personalized plan of care and discussion of immediate and long-term treatment options.

I believe that an informed client with realistic expectations is more likely to be satisfied with their results. The consultation fee is listed on the website and social media and may be applied toward treatment if booked within a specified timeframe (if applicable). All treatments are subject to medical appropriateness and my professional judgment.

As a courtesy to other clients and to respect my time, I ask for at least 24 hours’ notice if you need to cancel or reschedule an appointment.

• Cancellations or reschedules made with less than 24 hours’ notice will incur a $100 fee.

• No-shows will also be charged $100.

• Clients arriving more than 15 minutes late may need to reschedule their appointment.

Repeated policy violations may result in limitations on future bookings.

Due to the nature of aesthetic medical treatments, all sales are final. I do not offer refunds for services rendered, including injectable procedures such as Botox or dermal fillers. Results vary depending on individual anatomy and physiology, and no specific outcome can be guaranteed.

To ensure safety and a calm environment, I kindly ask that parents or guardians arrange childcare during appointments. Children under 18 must be accompanied by an adult if receiving services.

For the health and safety of all clients, pets are not permitted in the clinic. Only trained service animals are allowed.

Please follow the instructions below to ensure optimal results and safety from your treatment.

Before Your Botox Treatment:

• Avoid alcohol for 24 hours.

• Do not take aspirin, ibuprofen, or fish oil for 3–5 days unless prescribed.

• Avoid intense workouts the day of your appointment.

• Let me know about any recent illness, cold sores, or vaccinations.

After Your Botox Treatment:

• Stay upright for 4 hours post-treatment.

• Avoid touching or massaging the treated areas.

• Avoid vigorous exercise for 24 hours.

• Skip saunas, hot tubs, and facials for 48 hours.

• Bruising or swelling is normal and temporary.

Results typically appear within 7–14 days.

(Pre/post-care instructions for other treatments like fillers, microneedling, etc., will be provided individually as needed.)

The information provided on this website is for educational purposes only and is not intended as medical advice. All treatments, including Botox, are provided only after a professional consultation and assessment by Victoria Lugo, PA-C, to determine medical appropriateness. Individual results may vary. No guarantees are made regarding treatment outcomes.

You agree to defend, indemnify, and hold harmless Victoria Lugo, PA-C, and any associated entities from any claims, losses, or damages related to your use of services, treatments received, or website content. This includes legal fees and liabilities resulting from actions or omissions related to your care or interactions with this practice.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

Information We Collect:

• Contact details submitted via online forms

• Appointment booking information

• Automatically collected data such as IP address, device type, pages visited, and referral sources

How We Use Your Information:

• To schedule and manage appointments

• To provide and improve our services

• To communicate with you about promotions or updates (only if you opt in)

We will never sell your personal data. We take reasonable precautions to protect it from unauthorized access.

Account Deletion:
You may request permanent deletion of your data by contacting us at hello@vivaire.com.