We respect your privacy and are committed to protecting your personal information and health data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive services from our practice.

Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and other contact details submitted through online forms

• Appointment scheduling and service-related information

• Payment-related information (processed securely through third-party providers)

Health Information

• Medical history, intake forms, treatment notes, photographs, lab results, and other information necessary to provide aesthetic and functional medicine services

Automatically Collected Information

• IP address, device type, browser type

• Pages visited, referral sources, and website usage data

• Cookies and similar tracking technologies used to improve website functionality and performance

How We Use Your Information

We use your information to:

• Schedule, manage, and provide services

• Communicate with you regarding appointments, care, and service-related updates

• Improve and personalize our services and website experience

• Send promotional or marketing communications only if you have opted in

• Comply with legal, regulatory, and professional obligations

Health Information & HIPAA Compliance

We collect and maintain protected health information (“PHI”) in order to provide medical and aesthetic services. PHI is handled in accordance with applicable privacy and security laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

You have the right to:

• Access and request copies of your health information

• Request corrections to your health information

• Request restrictions on certain uses or disclosures

Additional rights may apply as provided by law.

Data Sharing & Protection

We do not sell, rent, or share your personal information with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information with trusted third-party service providers (such as scheduling systems, electronic health record platforms, payment processors, and communication tools) solely as necessary to operate our practice. These providers are required to protect your information and use it only for authorized purposes.

We take reasonable administrative, technical, and physical precautions to protect your information from unauthorized access, disclosure, or misuse.

SMS & Email Communications

If you provide your mobile number or email address, you may receive appointment reminders, service-related messages, or other communications you have opted into. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP, or opt out of marketing emails by using the unsubscribe link provided.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and analyze website traffic. You may choose to disable cookies through your browser settings; however, some features of the site may not function properly as a result.

Children’s Privacy

Our services and website are not intended for individuals under the age of 18 without parental or legal guardian consent. We do not knowingly collect personal information from children without appropriate authorization.

Account & Data Deletion

You may request access to, correction of, or permanent deletion of your personal information by contacting us at:

hello@vivaire.com

Please note that certain information may be retained as required by law or medical record retention regulations.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the revised policy.